Privacy Policy.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.
Who we are
We are a privately held business “Ross Sales Agency” that specializes in the representation of HVACR businesses and products.
When do we collect information?
https://ross-sales.com collects information from you when you place an order; fill out an informational request form, sign up for a promotional offer or our newsletter. Our site may also store some information for cookies to make your experience better.
What personal data we collect and why we collect it?
Email address, account preferences, transactional data, such as purchase information and technical data, such as information about cookies.
How do we use your information?
We may use the information we collect from you when you make a purchase, respond to a survey or any marketing communication, surf the website, or use certain other site features in the following ways:
Allow us to improve our customer service in responding to our customer’s needs and requests.
Follow up after correspondence (live chat, email, or phone inquiries).
Do we use “cookies?”
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Cookies help us to understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
If you disagree to cookies or turn your browser cookies off, some features may be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Third-party disclosure:
https://ross-sales.com does not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Embedded content from other websites:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Google:
Google’s advertising requirements are outlined in Google’s Advertising Principles. They are put in place to provide a positive experience for users. See them here.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control.
The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13 years of age.
CAN SPAM Act:
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and / or other requests or questions.
Process orders correctly and send information and updates pertaining to those orders.
Send you additional information related to your product and / or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not to use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Closely monitor third-party email marketing services for compliance.
Honor opt-out/unsubscribe requests quickly.
Permit users to unsubscribe.
If at any time you would like to unsubscribe from receiving future emails, you can email us and follow the instructions at the bottom of each email and we will promptly remove you from ALL future correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Ross Sales Agency
24 Timber Trail, Manchester, CT 06040
860.649.7992
info@ross-sales.com